Refund Policy
Last updated: December 30, 2026
1. Overview
At Alenova Technologies Pvt Ltd, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on our subscription services.
2. Refund Eligibility
2.1 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for new subscribers. You may request a full refund within 7 days of your initial subscription purchase if you are not satisfied with our service.
2.2 Conditions for Refund
- Refund request must be made within 7 days of purchase.
- Account must not have violated our Terms of Service.
- No excessive usage or abuse of the service.
- Valid reason for dissatisfaction must be provided.
3. Non-Refundable Items
- Subscription renewals after the initial 7-day period.
- Partial month subscriptions.
- Gift subscriptions (unless within 7 days of purchase).
- Accounts suspended for Terms of Service violations.
4. Refund Process
Approved refunds will be processed within 5-7 business days. The refund will be credited to the original payment method used for the purchase.
5. Contact Information
For refund requests or questions about this policy, please contact us:
Alenova Technologies Pvt Ltd
No-70/5, 2nd Floor, Shamanna Reddy Building, Bommanahalli, Bangalore - 560068
Email: billing@aurevia.com